What is data poverty?

Data poverty is when someone can’t afford to either access or pay for enough access to the internet. This might be because the cost of broadband in the home is too expensive or because they can only afford a certain amount of internet access (or ‘mobile data’) on their mobile plan.

Why is data poverty important?

As more and more vital services move online it’s important that everyone has access. From a video conference with your GP and home education through video lectures to engaging with HMRC or the Home Office; everyone should have fair access irrespective of their income.

What is a social tariff?

A social tariff is a rate of payment for a service that is affordable for people on low incomes. This means that people can get online access at a price they can afford.

Who would be entitled to a social tariff?

This is to be decided, but the APPG thinks that, as a starting point, all families with children eligible for free school meals should be entitled to access a social tariff for broadband. That means that adults in receipt of universal credit would qualify.

How do you define ‘affordable’?

Based on current social tariffs, we would expect a broadband social tariff to cost around £10-£15 per month. At the moment, the APPG is engaging with companies on a voluntary basis but if the Government decides that companies need to provide a social tariff by law, then the broadband regulator, Ofcom, would decide what ‘affordable’ means.

Why isn’t there already a social tariff?

Some companies like BT already provide a low cost broadband service for certain people, but the product is outdated and needs updating. The Government already has the power in law to require all companies provide a broadband social tariff but Ministers have asked companies to try and deliver this on a voluntary basis first.

When will there be a broadband social tariff?

The APPG is currently working with the internet service companies to understand how quickly they can offer a social tariff, and what the difficulties might be in doing that.

We will publish regular updates on the progress internet service providers are making as well as updating Ministers and the regulator on the problems that might arise.

The APPG would like a social tariff to be available urgently.